Terms and Conditions
Overview
By accessing our website or purchasing our products, you participate in our “Service” and agree to these Terms and Conditions ("Terms of Service," "Terms"), as well as any additional terms and policies referenced or linked here. These Terms apply to everyone who uses the site—browsers, vendors, customers, merchants, and contributors alike.
Please read these Terms of Service carefully. By using any part of the website, you accept these Terms. If you do not agree, you may not use the website or our services. If this document is considered an offer, acceptance is strictly limited to these Terms.
Any new features or tools added to our store will also be subject to these Terms. The latest version of the Terms is always available on this page. We may update these Terms at any time by posting changes on our website—please check back regularly. Continuing to use the website after changes means you accept the updated Terms.
Our store is hosted by Godaddy Airo, which provides us with the online platform to sell our products and services.
By agreeing to these Terms, you confirm that you are at least the age of majority in your location, or you have consented for any minor dependents to use the site. You must not use our products for illegal or unauthorized activities and must not violate any laws in your jurisdiction (including copyright laws). Do not transmit destructive code like viruses or worms. Any breach of these Terms will result in immediate termination of your services.
We can refuse service to anyone at any time, for any reason. Your content (excluding credit card information) may be transferred unencrypted and adapted to technical requirements. Credit card information is always encrypted during network transfer. Do not reproduce, duplicate, copy, sell, or exploit any part of the Service or website without our written permission. Headings in this agreement are for convenience only and do not affect the Terms.
We are not responsible if site information is not accurate, complete, or current. Content is for general information and should not be your sole basis for decisions. Any reliance is at your own risk. Certain historical information may be included for reference only. We may modify site content at any time but are not required to update information. You agree to monitor site changes.
Prices for our products may change without notice. We may modify or discontinue the Service or any content at any time, without liability. We are not responsible to you or any third party for such changes, price adjustments, suspensions, or discontinuations.
Some products or services are only available online and may be in limited quantities. Returns or exchanges are subject to our Return Policy. We make every effort to display products accurately but cannot guarantee your screen's colour display is accurate. We reserve the right to limit sales by person, region, or jurisdiction; limit product quantities; and discontinue products when we choose. All product descriptions and prices may change at any time without notice. We do not warrant that product quality, services, or information will meet your expectations or that errors in service will be corrected.
We may refuse any order, and may limit or cancel quantities purchased per person, household, or order—including by account, card, or address. If we change or cancel your order, we'll attempt to notify you using the contact information you provided. We may limit or prohibit orders we believe are from dealers, resellers, or distributors. You agree to provide up-to-date, complete, and accurate purchase and account information, and to keep your account and contact details current. See our Returns Policy for more information.
We may give you access to third-party tools we do not monitor or control. Use them at your own risk, as they are provided “as is” and “as available” with no warranties or conditions from us. You should review and approve the terms of any third-party provider before use. We may offer new services and features in the future that will also be subject to these Terms.
Some content, products, and services accessible via our site come from third parties. Third-party links may direct you to sites not affiliated with us. We are not responsible for examining, evaluating, or warranting the content or accuracy of such sites, and we have no liability for any third-party materials, websites, or transactions. Carefully review third-party policies before engaging with them, as complaints or questions about such products should be directed to the third party.
By submitting ideas, suggestions, proposals, plans, or other materials (collectively “comments”), whether at our request or not, you agree that we may freely edit, copy, publish, distribute, translate, and use them in any medium. We are not obligated to keep comments confidential, pay compensation, or respond. We may monitor, edit, or remove content we find unlawful, offensive, threatening, or otherwise objectionable, or that violates any rights or these Terms. Your comments must not violate any third-party rights or contain unlawful, abusive, or obscene material, viruses, or malware. Do not use false emails or pretend to be someone else. You are solely responsible for your comments and their accuracy.
Submission of your personal information is governed by our Privacy Policy. Please read it for details.
Occasionally, site information may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, and availability. We reserve the right to correct these at any time and to update or cancel orders where necessary without prior notice. We are not obligated to update information unless required by law.
You may not use the site or its content for unlawful purposes, to solicit others for unlawful acts, to violate any laws or regulations, to infringe on intellectual property rights, to harass, abuse, insult, harm, or discriminate, to submit false information, upload viruses or malicious code, collect others’ personal information, spam, phish, crawl, scrape, or for obscene or immoral purposes. We may terminate your use of the Service for any prohibited use.
We do not guarantee that the service will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable. We may remove or cancel the service at any time. Use of the service is at your own risk; all products and services are provided "as is" and "as available," with no warranties or guarantees of any kind. Hart To Art and all related parties are not liable for any loss, injury, or damages of any kind—including lost profits, data, or similar damages—even if advised of their possibility. Some regions do not allow certain exclusions or limitations, so our liability is limited to the extent permitted by law.
You agree to indemnify and hold harmless Hart To Art, its affiliates, and all related entities from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or a third party’s rights.
If any provision of these Terms is found unlawful, void, or unenforceable, it will still be enforced to the fullest extent allowed, and the rest of the Terms remain in effect.
Any obligations or liabilities incurred before termination remain in effect after termination. These Terms are effective until terminated by you or us. You may terminate by ceasing use of our site. We may terminate this agreement and your access at any time if we suspect a violation, and you will remain liable for amounts due up to that date.
Failure to enforce any provision is not a waiver. These Terms, along with any policies or rules we post, make up the entire agreement between you and us, replacing any prior agreements or communications. Any ambiguities will not be interpreted against the drafting party.
You can always review the latest Terms here. We can update or replace any part of these Terms at our sole discretion by posting updates. It’s your responsibility to check for changes. Continuing to use the website or Service means you accept any changes.
Questions about the Terms of Service should be sent to us at the contact address provided on our website.
Hart To Art: Customer Satisfaction, Returns, Cancellations, Warranty, and Refund Policy
Your Satisfaction, Our Commitment
At Hart To Art, we believe that every customer deserves complete satisfaction when shopping with us. From product quality to customer support, and from shipping processes to our return and refund policies, our goal is to ensure a seamless, trusted experience with every purchase.
100% Satisfaction Guarantee
Our commitment is to make every customer 100% satisfied with the products they receive. If you encounter any issues—whether related to shipping, product quality, or functionality—and find yourself frustrated, we encourage you to reach out to us via email. Our dedicated team will promptly assist you, ensuring your concerns are resolved efficiently and kindly.
To facilitate quick and accurate support, please ensure you provide your full address details when contacting us. Incomplete addresses may result in lost packages or processing delays, and in such cases, we may be unable to fulfil your request to avoid inconvenience for everyone involved.
Not Happy with Your Order?
If your purchase does not meet your expectations, you have the option to return your product within 14 days of receiving it—provided the item is in like-new condition, free from visible wear and tear. Please note that, unless the return is due to a manufacturing defect covered by our warranty or an error on our part, the buyer is responsible for all shipping costs associated with returning the item. Shipping costs are non-refundable.
· All returns must be initiated within 14 days of receipt.
· Products must be in original, like-new condition.
· For returns not related to warranty or our error, customers bear the cost of return shipping.
· Shipping costs paid initially are non-refundable.
If your product arrives defective or fails to function as intended, please contact us at harttoart846@gmail.com and attach a photograph clearly showing the issue. For fastest resolution, images taken on a flat surface, with the item’s tag and defect prominently displayed, are preferred. Once we confirm the situation, we will send a replacement without requiring you to return the defective item. Your feedback will help us both resolve your order and prevent future errors.
Cancelling Unshipped Orders
If you wish to cancel an order that has not yet shipped, simply contact us at harttoart846@gmail.com and include your order number for expedited service. We will process your cancellation swiftly and confirm once it’s complete.
Cancelling Shipped Orders
If your order has already been shipped or is en route to its destination, you can still cancel by contacting us and refusing to accept the parcel upon delivery. As we cannot recall shipments at this stage, once the parcel begins its return journey, we will refund your payment minus shipping costs. Refunds will be issued promptly once the returned parcel is in transit.
Our warranty covers only manufacturing defects. It does not apply to damages resulting from accidents, improper care, normal wear and tear, breakdown due to sun exposure, or any after-market modifications. Products exposed to water are ineligible for returns or exchanges.
· Warranty covers manufacturing defects only.
· No returns or exchanges for water-damaged items.
· Warranty does not cover accidental damage, improper care, normal wear, breakdown from sun, or modifications.
If the product you purchased does not meet the requirements you had in mind, you may request a refund under certain circumstances. We strive to process refund requests fairly and efficiently.
· You will receive a full refund if the product is completely non-functional.
· If you do not receive your product within 90 business days.
Please note: Refunds will be credited to your account within 3-5 business days of approval.
Customers are responsible for paying the shipping costs when returning items. Shipping charges are non-refundable. If you receive a refund, any return shipping costs will be deducted from your refund amount.
For items valued over £100, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items otherwise.
For quickest resolution, please include a photo that clearly demonstrates the defect or damage. Place your item on a flat surface, showing the tag and defect. This information helps us assist you more efficiently and prevent future issues.
· We accept returns and exchanges within 14 days of receiving your merchandise.
· Order cancellations are accepted before shipment.
· After-sales issues are processed within 24 hours of your request.
· If you cancel your order before delivery and within the cancellation period specified on our website, your order will be cancelled and refunded.
· If the return is initiated by the consumer, they are responsible for shipping fees, determined by the chosen courier.
· If the item is damaged or incorrect due to our error, all shipping fees will be covered by us. If the return is due to our error—such as a damaged or incorrect product—you will not be responsible for shipping fees. Kindly submit a ticket via our Support Center for prompt assistance.
Complete Address Required
To avoid delivery failures and unnecessary delays, please provide your full and accurate address when placing orders or reaching out for support. Incomplete addresses may lead to packages being returned to us, or requests being disregarded for the benefit of all parties.
How to Reach Us
For all issues—whether regarding shipping, product quality, cancellations, or returns—please contact us directly at harttoart846@gmail.com. Including clear details, your order number, and relevant photographs will help us serve you efficiently.
At Hart To Art, your satisfaction is at the heart of everything we do. Our policies are designed to be transparent, fair, and straightforward, so you can shop with confidence. If you have any questions or concerns, reach out to us and experience our commitment to service for yourself.
Thank you for choosing us!
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